Returns and Refunds
If you change your mind on your purchase, you have 14 days to return it for a refund subject to some exclusions set out below. All goods must be unused, in a saleable condition and in their original packaging with all labels still attached.
There are some exclusions to our 14 day returns policy, which are detailed below (unless faulty or not as described):
Any customised/personalised items such as custom engraved stem caps/pedals cant be returned.
Products that have been opened or unsealed.
Products returned in an unsatisfactory condition.
Please note, that we reserve the right to refuse a return if we believe the purpose was for stock trading/reselling and not personal use.
Returned items will be checked by one of our specialists to ensure they meet the criteria set out in this Returns and Refund policy. Please note if you return items which are outside our Returns and Refund policy we will be unable to process a full refund. We will contact you in such circumstances
We cannot offer exchanges for unwanted items; please place a new order for any alternative items you require. All refunds will be issued to the original payment method on the order within 7 days of receipt at our warehouse or once the item has been checked by one of our specialists. This does not affect your statutory rights.
How to make a return:
If you wish to return unwanted items to us please follow the simple steps below:
1 – Please pack the item in appropriate packaging.
2 – Please include original order with details of return, if you don’t include the returns info we wont know who to refund.
3 – Send via tracked and insured shipping, Unite isn’t liable for packages lost sent by the customer.
4 – Returned goods should be unused, in a saleable condition and in their original packaging with all labels still attached.